This Privacy Policy explains how Skillora English ("we", "us", "our") collects, uses, and protects your personal information when you visit skilloraenglish.com, enroll in a course, or otherwise interact with us.
1. Who We Are
Skillora English is an online spoken-English learning platform based in Dhaka, Bangladesh, offering live classes, recorded courses, and 1-on-1 tutoring.
Contact: info@skilloraenglish.com · WhatsApp: 01626-267495 · Dhaka, Bangladesh
2. Information We Collect
| Type | What we collect | When |
|---|---|---|
| Account info | Name, email address, WhatsApp number, password (stored as an irreversible hash — we never see it in plain text) | When you register |
| Payment info | bKash/Nagad transaction ID and amount paid. We do not collect or store card numbers. | When you enroll |
| Learning data | Lessons completed, progress, quiz/assignment results, certificates earned | While using a course |
| Communication | Messages you send us via WhatsApp, email, or a contact/enroll form | When you contact us |
| Lead info | Name, phone, and email submitted through a free-class, tutoring-interest, or newsletter form | When you submit a form |
| Technical & usage data | IP address, browser/device type, pages visited | Automatically, via Google Analytics and the Meta (Facebook) Pixel |
3. How We Use Your Information
- Course delivery: creating your account, granting course access, tracking progress, issuing certificates
- Payment verification: confirming your bKash/Nagad payment and unlocking access
- Customer support: answering questions and resolving issues
- Communication: class schedules, course updates, and — if you opted in — free tips or promotional messages
- Advertising & measurement: understanding which pages and ads lead to enrollments
- Legal compliance: meeting our obligations under applicable law
4. Cookies & Advertising
We use cookies and similar technologies for two purposes:
- Google Analytics (GA4): to understand how visitors use our site.
- Meta (Facebook) Pixel: to measure the performance of our Facebook/Instagram ads and show relevant ads to people who have visited our site. The Pixel shares limited browser/usage data with Meta. See Meta's Privacy Policy and their ad preferences to control this.
You can disable cookies in your browser settings, though this may affect login and some site features.
5. How We Store & Protect Your Data
- Your password is never stored in plain text — it is protected with industry-standard one-way hashing.
- All traffic to our site is encrypted with HTTPS.
- Access to student and payment records is restricted to authorized Skillora English staff only.
We retain your data for as long as your account is active, and for a reasonable period after for legal, support, and record-keeping purposes. You may request deletion at any time (see Section 7).
6. Sharing of Information
We do not sell your personal information. We only share it in limited circumstances:
- Service providers: the analytics and advertising tools above (Google, Meta), and our hosting provider.
- Legal requirements: if required by Bangladeshi law or a valid legal request.
- Business transfer: if Skillora English is acquired or merged, with prior notice to you.
We never share your data with data brokers or unrelated third-party marketers.
7. Your Rights
You may ask us to:
- Access the personal data we hold about you
- Correct inaccurate information
- Delete your account and associated data
- Opt out of non-essential communications at any time
To exercise any of these rights, contact us via WhatsApp at 01626-267495 or email info@skilloraenglish.com. We aim to respond within 7 business days.
8. Children's Privacy
Our Kids' English course is designed for children aged 5-12, but accounts are created and paid for by a parent or guardian. We do not knowingly collect personal information directly from a child without a parent or guardian's involvement.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent change. Continued use of the platform after a change constitutes acceptance of the updated policy.
10. Contact Us
Questions about this policy or your data? Reach us at info@skilloraenglish.com or WhatsApp 01626-267495.